“By Pressing submit, You voluntary choose to provide personal details to us via this website. Personal Information will be treated as confidential by us and held in accordance with our Privacy Policy. You agree that such personal information may be used to provide you with details of services and products in writing, by email or by telephone”

We like everything we do to be clear and transparent. Please take time to read and understand the information and documents we provide to you and if you have any questions please request a call back via this website or call us on 07896 944963

We would also encourage you to read our Privacy Policy and Cookies Policy

1. OUR STATUS

Root Financial Services, a trading name of Root Financial Limited, is an appointed representative of NM Mortgages Ltd which is authorised and regulated by the Financial Conduct Authority. Root Financial Services is entered on the Financial Services Register under firm reference number 917007 and NM Mortgages Ltd under firm registration number 486916. You can check these by visiting the FCA’s Register at register.fca.org.uk or by telephoning the FCA on 0300 500 5097.

NM Mortgages Ltd is registered in England and Wales with registered office address at Russell House, Elvicta Business Park, Crickhowell, Wales, NP8 1DF, Companies House number 05336870.

These terms and conditions are governed by the laws of England and Wales.

Please be aware that the FCA does not regulate some investment mortgage contracts including some Business, Buy to Let and Commercial Mortgages

2. OUR SERVICES

We will inform you, during our initial discussions, of the scope of our services, how we will carry out the services we will provide to you and how we are remunerated.  These details are contained within our disclosure document, a copy of which will be provided to you in writing.

Mortgage Products

Be aware that your property may be repossessed if you do not keep up repayments on your mortgage.

We provide an advisory service which means we will fully review your circumstances and objectives, then making a recommendation for a suitable mortgage product which meets your needs. We offer advice on first charge mortgages on a comprehensive range of mortgage products from across the market but not deals that you can only obtain by going direct to a lender.

If, during the course of our fact finding, or on request from you, we find that we are unable to assist you with your specific needs for example if you require a second charge mortgage, we will inform you and seek your consent to refer you to a suitably qualified and if appropriate regulated, professional.

We do not provide mortgage advice on an execution-only basis.

Protection Products

We offer products for protection and personal insurance, including life insurance, income protection and critical illness cover from a range of insurers that are representative of the whole of the market. A list of these insurers is available on request.

We will make a recommendation for you following an assessment of your needs and objectives.

General Insurance Products

For general insurance products such as buildings and contents insurance cover we do not give advice, however we may ask some questions to narrow down the selection of products on which we will provide details. You will need to make your own choice about how to proceed. We have access to and select from, a limited range of insurers, details of which are available on request.

3. YOUR DUTY TO DISCLOSE INFORMATION

It is your responsibility to take reasonable care that the information you provide when you take out an insurance policy, throughout the life of the policy, and when you renew your policy is complete and accurate.

It is important that you ensure all statements you make on proposal forms, claim forms and other documents such as statement of fact are full and accurate. Please note that if you fail to disclose any material information to your insurers, this could invalidate your cover and could mean that part or all of a claim may not be paid. You should take particular care to check the accuracy of all information you have provided and if there are any inaccuracies you should inform us or the insurer immediately.

4. VERIFICATION

We are required by UK law to verify your identity and your current address. To complete this we will request sight of appropriate documents held in your name and check that the information you provide is current and accurate. We are also required to retain a copy of these documents.

We cannot continue to provide our services until we have verified both your identity and address.

5. FEES AND CHARGES

We offer a free initial consultation in relation to your mortgage, protection and insurance needs and will discuss your requirements during that initial meeting.

Generally we do not charge a customer a fee for arranging your mortgage, protection cover or insurance. However, in the event that the application is considered complex we reserve the right to charge a fee. If a fee, is to be charged the amount will be agreed at outset prior to the provision of advice and application.

You should be aware of the possibility that other costs or taxes relating to the services we provide for you, may exist even though they are not paid through us or imposed by us.

Mortgages

We will on most occasions receive a fee from the Lender with whom we place your mortgage. Details of this fee will be provided to you within the European Standardised Information Sheet (ESIS) or illustration we provide to you and will also confirm this in the recommendation letter we send to you.

Upon request we can provide details of commissions paid by mortgage lenders.

Protection

We normally receive commission from the insurance provider for arranging your policy with them. Details of the commission we receive is available on request.

General Insurance

We normally receive commission from the insurance provider for arranging your policy with them. Details of the commission we receive is available on request

6. CLIENT MONEY

We do not hold customer’s money.

7. COMMUNICATION

In all matters we will communicate to you in English.

Telephone calls made to and from Root Financial Services and NM Mortgages are recorded and used for training and regulatory purposes.

At our discretion and unless we hear from you to the contrary, we may email or telephone you from time to time during business hours to service your mortgage, protection or insurance application without your further prior consent.

All documents will be sent to you by email unless you specifically request an alternative method used. If you do request that documents are posted to you this will be to your last known address and shall be sent at your own risk. We will not be responsible for lost documents or any consequences that may arise from an error or failure of the postal system. For documents of value, a secure provider will be used otherwise first-class mail will be used.

You may communicate with us by phoning, writing, or sending an email. See contact us  for details.

8. REVIEW

Any products that we arrange for you, will not necessarily be kept under review. However, we would like, with your consent, to contact you throughout the term of your mortgage to enable us to review the continued suitability of your mortgage product or to discuss the merits of a service which we feel may be of interest to you.

9. YOUR POLICIES AND LEGAL DOCUMENTS

We do not own the products you buy or transact through us and all such products are registered in your name(s). All documents confirming this ownership will be forwarded to you as soon as it is practicable after we receive them. In some cases, the product provider will send the documentation directly to you.

10. DATA PROTECTION

Information provided by you may be held, processed, disclosed, and used by us, our professional advisers and

any associated companies servicing our relationship with you. We will hold the personal information provided

by you securely and in confidence in our computerised and manual records.

By submitting your personal information to us you agree that:

• any information we hold about you can be held on computer and/or paper files;
• any information which you give us may be disclosed to selected third parties or group companies for the purpose of administration as permitted by law.

Please note that we will not arrange to involve a third party unless the security and confidentiality of your personal information is assured.

For more information on how your personal data will be used please read our privacy policy.

11. COMPLAINTS

If you wish to register a complaint, please contact us:

• by post: to The Complaints Officer, NM Mortgages Ltd, London House, 16 High Street, Rushden, Northamptonshire. NN10 0PR
• by email: to complaintsofficer@nmmoney.co.uk
• by phone: 03300 583859

For full details of our complaints procedure, please refer to our complaints policy.

If we are unable to resolve your complaint with you, you may be entitled to refer it to the Financial Ombudsman Service. Further information is available from the Financial Ombudsman’s website:

www.financial-ombudsman.org.uk

12. FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)

Root Financial Services are covered by the Financial Services Compensation Scheme (FSCS).

You may be entitled to compensation from the scheme if we cannot meet our obligations in full. This depends on the type of business and circumstances of the claim and details are outlined in the disclosure document provided to you.

Some of the services provide by Root Financial Services may not be regulated by the FCA. For unregulated products such as most Business, Commercial or Buy to Let mortgages the cover afforded by the FCA and FSCS may not be applicable.

Further information is available from the FSCS website: www.fscs.org.uk

13. INSTRUCTIONS AND SERVICE AND PRODUCT CANCELLATION

We seek your verbal consent and accept this as your instruction to act on your behalf. We shall, however, be entitled, at our discretion, to refuse your instructions to act.

Our authority to act on your behalf can be terminated at any time by either side in writing without prior notice and without penalty. This will be effective from the date the notification is received. However, if transactions already initiated remain outstanding, the notification may only be affected once these have completed

Where you have a right to cancel the product or policy that has been arranged with you, the provider will outline your rights within their policy terms.

14. CONFLICTS OF INTEREST

If we, one of our clients or providers become aware of any potential conflict of interest with regard to business we are transacting for you we will write to you and obtain your consent before we carry out your instructions and we will inform you of how we intend to ensure that you are treated fairly.

15. OUR WEBSITE

The content on our website is provided for information only and is not intended to amount to advice on which you should rely. We will regularly review the information on our website and will do our best to ensure that it is up to date.

We cannot guarantee that our site, or any content on it, will always be available or be interrupted. We do however have contingency plans in place and will try and keep down time to a minimum.

Our intellectual property

We are the owner of our website and all of the content published on it. This includes copyright works and trademarks, which may or may not be registered.

Service names and marks that are presented on this site such as those of insurance carriers, brokers, agents, industry organisations, service providers and educational institutions, which are service marks of their respective entities.

16. INTERNET PRIVACY STATEMENT

We use independent companies to measure and analyse how people use our website. They use cookies to gather and collate information such as the number of pages viewed on the site, the number of visitors and common ways of arriving at or leaving the site.

Doing this enables us to keep our content and navigation fresh and useful. A cookie is a small file which can be saved onto your computer when you visit a website. We use them to monitor visits to areas of our website.

Our site-tracking cookies do not contain name or address information, but they do contain a uniquely generated random number, so that we differentiate one visitor from another, and the date and time of your last visit to the website.

Your web browser lets you turn off both permanent and temporary cookies. However, if you do disable cookies you might not be able to use some of this website.

Please visit our Cookies Policy for more information.

Last Updated: 12 May 2021